Privacy Policy
Effective April 7, 2021
Privacy Notice
Syncfusion, Inc. and all subsidiaries and affiliates of Syncfusion, Inc. (hereafter “the Company” or “Syncfusion”), with its main offices located at 2501 Aerial Center Parkway, Suite 200, Morrisville, North Carolina 27560, is committed to protecting and respecting your privacy. This privacy and cookie policy (“Policy”) will detail what information we collect and what we use it for.
At Syncfusion, we take your privacy seriously and will only use your personal information to administer your account, provide legitimate interests, and provide the products and services you have requested from us. Syncfusion targets compliance with all applicable laws and regulations. If you have any questions, please feel free to reach out to privacy@syncfusion.com. We encourage you to periodically review this statement as it may change at any time at our sole discretion.
Information We Collect
Syncfusion may collect information from visitors to our website in order to help us understand website usage patterns, provide a better product, comply with legal obligations, prevent fraud, better communicate with you, provide essential services with the product, and provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our website. For example, we may keep track of what time people visit our website, how long they stay on the website, and what sections they visit.
If you decide to purchase or download any of our products, we may collect information from you. Syncfusion collects information on users who download our product for the purposes of tracking subscription terms and providing support and updated product lines. We may collect data such as your full name, phone number, email address, IP address, company name, location, support tickets, registered users, and billing and shipping address; we may also collect market research data such as usage patterns and where you register your account. If you choose to purchase a product from us, our third-party payment processor will collect your payment information. Any and all information may be shared with a third-party affiliate and entered into a CRM system.
Purposes and Use of Personal Information
Your personal information will be used specifically to facilitate communication, provide maintenance and support services, process orders, process registrations or inquiries, make improvements to our product, resolve disputes, collect fees, troubleshoot problems, carry out any activity relating to the use or support of the product, comply with legal obligations, prevent fraud, or submit notices. Further, if you are providing any data that you do not own, you hereby state and confirm that you have the express written consent of the persons whose personal information you will provide.
We may use this information to respond to an email or other inquiry or request, help improve our website and our services, customize your experience at our website, or send updates or notices about our organization and the products we offer that we think may be of interest to you. We may also combine this information with other generally or publicly available information to help us identify visitors’ preferences or interests.
We collect your email address if you communicate with us by email, as well as other information that you might supply voluntarily, such as survey information.
If you purchase a product or service at our site, we will also ask for your credit card number or other account number that you wish to be charged. We do not give out your credit card or other account information to third parties unless you authorize us to do so or if it is necessary to fulfill our responsibilities, including, but not limited to, delivering a product or service you order.
Children’s Privacy
The Company’s website and any product or service is intended for adults. The Company does not knowingly collect personal information from children under the age of 16. If the Company obtains knowledge that it has personally identifiable information about a child under 16 in retrievable form in its files, the Company will delete that information from its existing files.
Protection of Personal Data
The Company adopts and implements technical and administrative security measures for the protection of your personal data, pursuant to strict policies and internal control standards concerning the managing, processing, and safeguarding of personal data.
Security Policy
Syncfusion has appropriate measures in place to help ensure that our users’ data is protected against unauthorized access or use, alteration, unlawful or accidental destruction, and accidental loss. Although we make reasonable efforts to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that thieves could find a way to thwart our security systems.
Data Integrity and Security
We use state-of-the-art technology to keep any information you provide secure. We also have in place appropriate privacy protection control contractual obligations with our vendors; these contractual obligations are designed to ensure that personal data is protected from unauthorized access or disclosure. All Company employees must abide by the Company’s Privacy Policy. Only authorized employees are permitted to have access to personally identifiable data about website visitors, and that access is limited to what is reasonably needed to perform an employee’s responsibilities, such as providing updates, notices, or customer service. Employees who violate our Privacy Policy are subject to disciplinary action, up to and including termination.
Procedures for Access, Rectification, Cancellation, and Opposition Regarding Your Personal Data and for the Revocation of Consent
You will be entitled to exercise at any time your rights to access, rectify, and cancel your personal data and, where appropriate, to oppose the processing of such or revoke the consent granted to us for such purposes through the Company’s established procedures, unless such an action would be unlawful. To find out more about the procedures for access, rectification, cancellation, and opposition regarding your personal data, along with their requirements and terms, please contact privacy@syncfusion.com.
Sensitive Data Policy
It is our policy not to request any information that, pursuant to law, falls within the definition of sensitive data, such as the following: religion, sexual orientation, and political persuasion, among others, except when you deem it important to reveal such data for a legitimate interest.
The Company forbids any discrimination or the request of any data that may imply discrimination.
Retention of Personal Information
Unless you expressly direct us not to or we are obligated not to by applicable law, Syncfusion may retain your personal information for as long as two years from the date of your last interaction with our websites, technologies, and systems, as Syncfusion cannot assume that a customer is no longer interested in Syncfusion’s services. Syncfusion may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Data submitted for the purposes of receiving a purchase or quote, obtaining support, or providing our services, shall be retained for a reasonable amount of time by Syncfusion. In the event of a merger or acquisition of Syncfusion, all data will be transferred to the new entity.
Subject to Change
This Privacy Policy is subject to change at any time by the updating of this page. Periodically, you should return and review this Privacy Policy.
Subscription Preferences
Manage the marketing communications you receive from us at any time by accessing and editing your preferences here.
Comments and Questions
Please send your comments and questions regarding this policy to the following address:
Syncfusion
2501 Aerial Center Parkway
Suite 200
Morrisville, North Carolina 27560
ATTN: Legal Affairs privacy@syncfusion.com.
If you encounter a user that is in violation of this Privacy Policy, or if you believe a user is inappropriately using our services, please email us at privacy@syncfusion.com. We will do our best to respond to all inquiries within 30 days.
